Sterling Silver Heartbeat Necklace

If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please notify us with your order number and the item(s) you wish to return within 14 days of receipt at info@thewakelondon.com.

Our return policy allows a full refund minus the postage, provided goods are in original condition, packaging and accompanied by an email order confirmation or online dispatch note. Goods without an email order confirmation or online dispatch note cannot be returned.

Refunds will be issued upon return of the product.

All refunds will be issued to the original card holder.

Please allow up to 10 days for a full refund from date of receipt of goods.

Please keep tracking details of your return until you receive confirmation that it has been received and processed.

We aim to deliver all orders within 3-7 working days, if not sooner depending on where . Weekends and National Holidays are not considered working days but we will do our very best to get our products to you asap. Due to the special nature of our products, increases in seasonal demand and factors beyond our control, there maybe occasional times when longer delivery times occur. We will endeavour to inform you of any such situation to avoid disappointment.

All deliveries require a signature on accepting:

If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some shared accommodation and apartment buildings will not receive delivery cards as a matter of security but unfortunately this is out of our control.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required.